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Career Keys Federal Credit Union

Careers at Keys Federal Credit Union

Keys Federal Credit Union is dedicated to hiring passionate, knowledgeable and dependable individuals who are service oriented and attentive to detail. If you are looking for a rewarding career in the financial industry and enjoy providing excellent service, then Keys Federal Credit Union may be the place for you!

We offer an excellent work environment and great benefits package. If you would like to be a part of the Keys Federal Credit Union team, please apply for any open position for which you may be qualified. Fax your application to Human Resources at 305-293-6056 or drop it off at any branch office. - Qualified applicants must successfully complete a pre-employment background check, credit check and job related tests, if applicable.


Member Service Representative in the Phone Center (Key West)

  • Location: Key West
  • Employment Status: Full Time
  • Summary: Serves our members and potential members by answering account and service-related questions and responds to inquiries, questions, and complaints from members over the phone, via fax, email and secure message system. Performs a wide variety of skilled clerical and administrative duties relating to members' deposit and loan accounts and a range of credit union services including online banking related services. Finds solutions for problems or errors and corrects them. Assesses member needs, and suggests and promotes suitable products and services. Projects a professional company image through phone and internet interaction.
  • Qualifications:
  • High school diploma or general education degree (GED)
  • 2 years customer service experience and/or sales
  • Experience working in a financial institution (preferred)
  • Previous call center experience (preferred).
  • Previous sales experience (preferred).
  • Advanced knowledge of features and benefits of various bank deposit products, and related policies and procedures (preferred)
  • Excellent written and oral communication skills
  • Ability to communicate courteously and professionally
  • Excellent problem solver
  • Strong attention to details
  • Ability to handle numerous projects simultaneously
  • Comfortable in a sales & goal oriented environment
  • Moderate PC proficiency
  • Bilingual/Spanish preferred
  • Ability to type 30 wpm
  • Work as a team player
  • Specialized Knowledge, Licenses, Etc.

    ** Demonstrated proficiency in the use of word processing and spreadsheet software
    ** In depth knowledge of Keys Federal Credit Union’s products and services (preferred)

Keys Federal Credit Union is an equal opportunity employer.

Keys FCU is an Equal Housing Lender